Getting Help for Email
As a New Directives client, you get to choose the best way to use email for you lifestyle. Email options include a web based option, called Webmail, and/or the option to use an email program - such as Oulook, Outlook Express, Windows Mail, Apple Mail or Mozilla Thunderbird.
Anyone can use Webmail with a browser connected to the Internet. To use Webmail, you must know your full email address, which is the username and your assigned password.
Access Webmail by CLICKING HERE
Featured below in .pdf format are guidelines to set up the email program of your choice. Each guideline will open in a new browser window when you click it.
(Adobe required - Get Adobe Here)
While we do not offer set up and support for cell phones, here are some useful links that may help you with this task:
Email FAQs
What are the mail settings for my account?
Here are the mail settings for POP and IMAP:
Incoming Mail Server: pop.InsertYourDomainNameHere.com
Outgoing Mail Server: smtp.InsertYourDomainNameHere.com
IMAP Mail Server: imap.InsertYourDomainNameHere.com *
Example of Domain Name Insertion:
Our Incoming Mail Server is pop.newdirectives.com
* FYI - If you are setting up to check email on a cell phone, you must use the outgoing mail setting for the cell phone provider (ex. Verizon, ATT, Sprint, Outgoing Mail Server) Be sure to choose the setting to leave a copy of the mail on the server so it will continue to download a copy to your computer email. (Sorry, we cannot offer cell phone support as there are too many brands and models on the market. Contact your cell phone provider or click on the links above for help setting up email on your cell phone.)
Are there email message size and attachment limits?
You can send and receive messages up to 7 MB per email.
NOTE: Incoming messages that are smaller than the message size limit may still be rejected (bounce) if you do not have enough free space in your mailbox. Contact our office or your company mail administrator to have your mailbox quota size increased.
Determining Message Size
Message size includes the size of your message text and any files attached to the message. Mail programs encode messages and attachments before sending them. Text attachments remain relatively the same size. But other attached files – for example, word processing or spreadsheet files – are usually at least 25% bigger when they are converted.
As a rule of thumb, a 7 MB file is about the largest attached file that you can send as a message, since the encoded version size will increase in size when converted.
TIP: If you have serveral large files to send, send them each in a separate email. Let your recipient know in the first email they will be getting a set number of files to complete your communication. Example Subject lines: 1 of 5 messages; 2 of 5 messages, etc.
Why do email messages I send get delayed or bounce?
Your outgoing e-mail messages pass through several networks and servers on their way to your recipients. Typically, a message starts at your mail box, passes through your Internet service provider's network, and ultimately arrives at your recipients' mail servers.
While we make every effort to deliver mail in real time, we cannot guarantee it. If there is a delay in one or any of these systems, then your message will not arrive in real time.
When you send a message, your mail system attempts to send the message to the receiving mail server in real time. This receiving server (where your recipient's mail is processed) is usually not one of our servers. If the receiving server is slow, rejects connections, rejects the message, or is not responding, then mail delivery is compromised; the message may be delayed or may not be delivered at all.
Usually when a mail system determines that the remote server is unable to accept the message, the message is sent to fallback servers (retry servers) to re-attempt delivery. The servers generally re-send the message for a set period of time. Usually, the remote server begins to respond during that time and your message is delivered successfully. However, if that server remains non-responsive, the message will be returned (bounce back) to you.
How can I prevent email viruses?
E-mail viruses do more than just damage the data on your computer. Many viruses can self-replicate, causing a growing amount of e-mail to clog mail servers globally and creating the potential for massive mail and network slowdowns or outages.
Since viruses are passed between computers often unknowingly, consumers and businesses have the responsibility to protect their computers from infection.
Click here for steps you can take to reduce your risk
More Virus Information Online
The following sites provide in-depth, up-to-date information on specific viruses:
CA Virus Information Center
McAfee Threat Center
Norton (Symantec) Viruses & Risks
Trend Micro Security Information
